FAQ Pohoda 20→22
Welcome to the Pohoda 20 → 22 section – frequently asked questions. Here you will find answers to frequently asked questions about the rescheduling of the 24th edition of Pohoda Festival to 2022. Answers to other questions regarding the festival are available in the Info section. If you still can’t find answers to your questions, please send an e-mail to info@pohodafestival.sk or message us on our Facebook page
07. April 2021
Why was the 24th edition of Pohoda Festival rescheduled for the second time?
We decided to reschedule the festival following consultations with top epidemiologists and experts from the “Veda pomáha – Covid 19” (The Science Helps – Covid 19) platform. They confirmed that the chances to organize a festival with the capacity of 30,000 people in Slovakia this summer were zero to none. At the same time, we follow the developments in other countries. Artists from dozens of countries, often accompanied by international teams, perform at Pohoda every year. In the last couple of weeks, several artists canceled summer tours as well as festivals that fit in the schedule with Pohoda.
Is the rescheduling of Pohoda definitive?
Yes.
When and where will Pohoda 2022 take place?
The date is set to July 7 – 8 – 9 July, 2022 and it will take place at the Trenčín airport, as usual.
Wouldn’t the increasing vaccination rate among the most vulnerable groups combined with the expected improvement of epidemic situation in the summer and on-site measures such as hand disinfection, testing, or wearing face masks, allow for the festival to take place?
Vaccination is the best tool for live culture to return. Combined with other measures, it will most probably lead to the possibility of organizing mass events to a certain extent this summer already. We certainly are able to provide the required measures from the production perspective but to organize festivals with the capacity above 1,000 visitors in the summer of 2021 is according to the experts out of the question. During Pohoda weekend, we are preparing a series of smaller festival events with the capacity of up to 1,000 visitors titled “Pohoda on the Ground”.
Why do you "reschedule" instead of "cancel"?
The term “reschedule” reflects our relation to our confirmed artists and bands, suppliers, collaborators, partners, and, of course, our visitors. We want to use the energy that we have devoted to the preparations of this year’s edition to prepare the festival in 2022. We are virtually rescheduling our agreements and commitments.
Does the line-up automatically roll to 2022?
We can’t guarantee an identical line-up. We will try to confirm as much of the line-up from this year as possible. Artists plan a few years ahead and booking availability is affected by solo performances, releases of albums and similar. We have good relations with agents and a long history; we will again do our best to make the 2022 line-up strong and interesting.
Are tickets purchased for this year’s edition valid also for Pohoda 2022?
Yes. The ticket holders bought their passes for the 24th edition of Pohoda and the event was not canceled due to the pandemic but just rescheduled. There is no need to take any steps to roll your ticket. The tickets not returned by their owners by October 7, 2021 will be automatically considered valid. This applies to all types of tickets. To keep your ticket for the next year is the best way to both, support the festival in these times and at the same time have a ticket a year in advance.
Will you refund tickets?
Yes, we will refund anyone who requests a refund for tickets purchased at our official resellers. We fully understand the situation. To refund your ticket, please fill out the form in the RETURN OF TICKETS section between April 7 – October 7, 2021. The list of official resellers is available in the SHOP section.
I want to return an e-ticket purchased at the Pohoda shop. What should I do?
If you have an e-ticket, we will cancel it after you complete and submit the form in the RETURN OF TICKETS section. The requested amount will be refunded to the account number provided no later than 60 days after submitting the form. Please note that e-tickets were not sold outside our SHOP. Tickets purchased outside our official resellers cannot be included in the refund system.
I want to return a paper (printed) ticket. What should I do?
If you have a valid printed ticket purchased at an official reseller of the Pohoda festival, fill in the form in the RETURN OF TICKETS section and send your tickets by post as registered mail to: Pohoda Festival, s.r.o., Prostredná 46, 900 21 Svätý Jur, no later than on October 7, 2021. Always indicate the sender and their address. We will do our best to refund the money to your bank account upon receipt of the ticket, however, please be patient should there initially be a large number of refund requests. If you submit the form but no ticket is physically delivered to us from a particular sender, the money will not be refunded. If you are sending several tickets, we recommend using the parcel insurance service.
You can send printed tickets by post to Pohoda Festival, s.r.o., Prostredná 46, 900 21 Svätý Jur within the period from April 7 to October 7, 2021. All items sent by registered mail and delivered to the above address will be opened following a protocol with at least two persons always present in order to avoid any doubt. Therefore, please always indicate the sender on the envelope of your registered letter.
Please note that we only sold valid paper tickets on-line through the Pohoda Shop, directly at the 2019 festival, and at the authorized resellers listed in the SHOP section. Tickets purchased outside official resellers (secondary ticketing, etc.) cannot be included in the refund system.
How will you know what the price of the ticket was at the time of purchase?
All the official printed tickets contain codes to determine the price level at which the ticket was sold. The refund amount requested by the customer will correspond to the price for which the ticket was sold.
How will you refund the money? Will it be paid in cash or credited to my bank account?
Money will be refunded by bank transfer.
Until when can I claim a ticket refund?
You can request a refund of any type of ticket by October 7, 2021. The money will be returned on receipt, the time limit is 60 days due to measures and possible higher demand. Thank you for your understanding and patience.
When will I receive a ticket refund?
The money for the tickets bought online shall be returned on receipt after completing the form in the RETURN OF TICKETS section. The time limit is 60 days given the measures and the possible higher demand. If you want to return a ticket purchased at the Pohoda shop at the festival or at another authorized reseller, please also fill out the form and send the ticket to Pohoda festival, Prostredná 46, 90021 Svätý Jur. Please read the conditions in the RETURN OF TICKETS section. We will refund the money to the bank account specified in the form, upon receipt of the ticket, within 60 days at the latest. Thank you for your understanding and patience.
I have purchased a ticket for a child (KIDS) or for a teenager (JUNIOR). I want to keep the ticket for 2022, but my child/junior will be 15 or 18 during next year’s Pohoda. How do I proceed?
If the festival is postponed to 2022, we will accept all KIDS and JUNIOR tickets moved from 2020 (or 2021), even if the child/junior falls into a higher age category. This will apply to all KIDS/JUNIOR tickets purchased before April 6, 2021.
Will it be possible to request a refund for a ticket purchased after April 7, 2021?
No. The option to request a ticket refund applies to all types of tickets purchased before April 7, 2021.
Why is there a ticket refund date limit until October 7, 2021?
We consider half a year a long enough time for a possible refund of tickets purchased before April 7, 2021. The festival has limited capacity and we need to know in advance how many tickets we can release for sale.
How can I support the festival?
In case you do not have a ticket for the next year yet, it will be most helpful if you buy it, the presale continues automatically for 2022. If you already have a ticket, it will help us if you keep it for 2022. In that case you do nothing, just keep the ticket. In case you have to return the ticket but you would like to donate part of the amount paid to cover the already incurred preparation costs, there is such an option and you can find the instructions in the RETURN OF TICKETS section.
I have a ticket for Pohoda 2020 (2021), but I want to keep it and at the same time I want to buy a new ticket for Pohoda 2022 and thus support the festival. How do I proceed?
Please send us the information to office@pohdoafestival.sk so that we can keep track of how many tickets to the festival we can sell without exceeding its capacity.
Thank you for making this gesture. If you are also interested in a gift (for example in the form of a special edition of T-shirts for the year 2021 – Pohoda friend), please check the possibility of 100% donation of amount in the form and follow the instructions in Pohoda 20 → 22 section (in this case, however, you have to send us the ticket).
I have a free ticket for Pohoda 2020 (or 2021). Is it valid for 2022 as well?
Yes, nothing needs to be done, all free tickets issued remain valid.
I have purchased a 5-person tent, cottage Trenčín, Tent Inn, Parking. Will they still be valid in 2022?
Yes. If you want to transfer your tickets to 2022, you don't need to do anything, they remain valid.
I have purchased a 5-person tent, cottage Trenčín, Tent Inn, Parking. Will it be possible to have all types of tickets refunded?
Yes, the same refund options as with festival tickets apply.
Will you sell tickets for reduced admission for 2022?
No, as this is the rescheduling of the festival, we continue the presale at the current price level.
I bought a ticket through a secondary ticketing company. What should I do to get a refund for the ticket?
You must contact the company where you purchased the ticket.
I bought a ticket through a secondary ticketing company and want to transfer it to 2022. Will it be valid?
We cannot verify the validity of tickets sold outside our official presales and we cannot guarantee the possibility of entering the festival gates in any year.
I received a free ticket. What should I do to return it?
We will not return money for free tickets, as they were provided by us for nil consideration.
I got offered to buy a ticket for Pohoda 2020 (2021), which is allegedly valid for 2022. Can I verify its authenticity?
No. We recommend buying tickets via our website or our authorized resellers only. Please note that several people who buy duplicate or fake tickets are not able to enter the festival site each year.
When does the presale for 2022 start?
The presale continues without a break.
What will you do during Pohoda weekend?
We are preparing an event titled Pohoda on the Ground.
What is Pohoda on the Ground?
Pohoda on the ground will be an event whose form we will be fine-tuning in the upcoming weeks. For now, we can say this is going to be a series of unique smaller one-day events at Trenčín Airport with limited capacity.
Will Pohoda on the Ground be accessible to the public?
Yes, but with limited capacity in compliance with the measures valid at the time when the festival will be taking place.
Will tickets for Pohoda on the Ground be sold?
Yes, the presale will launch in May 2021.
Why are you organizing Pohoda on the Ground?
We would finally like to get together with our visitors, artists, suppliers and partners and we also cannot imagine spending time during the weekend dedicated to the festival by doing nothing.
When can we expect details about Pohoda on the Ground festival?
We will be posting information about the event gradually. More details will be revealed on May 7 – when the Pohoda Day_FM is planned to take place – at the latest.